f.a.q

                                   
Within 7 business days, provided payment has cleared (stock dependant)

MTN can only allow devices which have been network approved from a quality and reliability perspective and have identified the following range of devices which specifically suit our Home LTE offer. Using an unapproved router will block the SIM.

TP-Link MR600, Huawei B525, Huawei B535, Huawei B612, Huawei B618, ZTE MF286.

Telkom can be used with any 4G/LTE enabled device.

Uncapped speeds are determined by the service you choose. LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience, which is why we recommend buying your router from us, where we can be pretty sure of a minimum of 10Mbps and maximum speeds of up to 150Mbps. Also, because of the nature of the wireless network, we cannot offer any SLA's on the service.                                    

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.                                    

You can connect up to 64 wireless devices on the routers supplied by Loco Connect.                                    

The MTN Home LTE service is designed to be used at your home or office, and MTN will lock the service to the address for where you place an order to use the service.                

The Telkom service can be used at home, in the office, or on the go.